AI for Emotional Intelligence

Valence’s emotion AI helps companies understand how their customers feel, from their first sales conversation to each support call. Access emotion AI infrastructure to analyze human voices and to improve agentic AI conversational fluency.

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Try Pulse API

Analyze emotions live during a conversation with our emotionally intelligent copilot for next best action prompts. Or use post-call for analytics to do better next time.

Capture Interactions

Integrate with voice providers to capture live audio or call recordings for vocal tone analytics.

Classify Emotions

Classify audio in real time to better understand your customers and respond with empathy.

Gather Insights

Track inflection points in conversations that drive positive outcomes for customer-obsessed teams.

↑15%

Increase in sales close rates

Agentic AI with human understanding

Generate skilled and empathetic voice agents with the emotion AI infrastructure to ensure their human-ness. Move past the uncanny valley towards a pleasant and delightful user experience with human emotion in the loop.*

↑10%

Revenue per Customer

Efficiency with a human feel

Boost revenue with more efficient and effective conversations with generative AI, without losing the emotional connection of traditional high-touch support.*

↑90%

Increase in customer feedback

Emotion intelligence = business intelligence

Power your software with EQ for customer understanding. Optimize your user flows and feedback loops while knowing user reactions every step of the way.*

Have a different use case?

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The emotional alignment problem

Valence believes in the power of robust and representatively diverse AI to revolutionize the way we live, work, and connect.

Emotional intelligence in AI is foundational to safe and meaningful human-AI interaction. In order to reach emotional alignment, we must train AI to accurately detect, contextually interpret, and appropriately respond to human emotions.

We aim for AI systems with both functional empathy and ethically grounded engagement.

Improve Customer Understanding with Emotion AI

Interested in trying out Pulse API?

*From Cogito’s telecom emotion AI case study